Designer sofa specialists, Darlings of Chelsea have proudly accepted the Gold Stevie Award for Customer Service. Darlings of Chelsea pride themselves in providing outstanding and superior customer service, which has set them apart from their competitors since their website launched in 2004.
Held at Caesars Palace in Las Vegas, founder John Darling was exceptionally pleased to accept the award on behalf of Darlings of Chelsea. Thanking his outstanding team for their “knowledge, dedication and hard work”, John expressed that the award was very much a team effort. John Darling has been passionate about providing the highest customer service possible after his experiences with sofa companies in the past.

“When I bought my first sofa, it took 6 months to arrive, and when it did, it arrived damaged. The replacement then took another 6 months. Waiting a year for a sofa got me thinking about the lack of companies offering UK manufactured sofas with a fast 4-week delivery, which sparked the idea of Darlings of Chelsea.”
Darlings of Chelsea was brought to life when John Darling realised the longevity of deliveries and lack of customer service other sofa specialists were providing. The Gold Stevie Award for Customer Service reiterates that Darlings provide a unique “sector-leading multi-channel customer experience.” 
 
Darlings of Chelsea boast 5 luxurious showrooms around England, each showcasing their most popular and latest designs. The Darlings of Chelsea showrooms provide the ultimate customer service experience with knowledgeable staff, a range of fabric samples, free tea and coffee and kid zones. The added touch of sending out free samples in the post for next day delivery so that customers can see the leather and fabric, 2-hour time slots and free returns with full refunds all make for exceptional customer service. John Darling explained that all of the reasons above combined is why Darlings have been noticed for their excellent customer service and have received this impressive award. 


Notes: If you would like to organise a visit to any of the showrooms, or to organise an interview with John Darling, please contact Fiona at fiona.faint@zero2one.com
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