Welcome to the B&Q Press Office

Welcome to the B&Q Press Office

Products from this company are shipped to: United Kingdom, United Kingdom and are located in: United Kingdom, United Kingdom

About

Welcome to the B&Q media centre where you will find the latest news from the UK’s largest home improvement retailer. We hope you will find what you’re looking for by exploring the site, if you need more help please do get in touch. In the UK please contact the press office at Good Relations on 020 7932 3693 or email B&Q@goodrelations.co.uk.



B&Q selling essential- 26.03.2020.


We wanted to make you aware of changes to B&Q's offering in light of Covid-19. B&Q stores has moved to Click & Collect and Home Delivery Only, and DIY.com is now open for home repair and maintenance essentials only. Please find a full statement from Graham Bell, CEO of B&Q below.


If you have any questions, including how this will affect any upcoming features or product placement, please email us at B&Q@goodrelations, and we'd be happy to help.




B&Q statement - 26 March 2020


B&Q Stores to move to Click & Collect and Home Delivery Only

DIY.com is now open for home repair and maintenance essentials

An update from Graham Bell, CEO


"The Covid-19 crisis continues to evolve, so I wanted to update you on some changes here at B&Q.


"Over the last 48 hours we have been working hard to create a service that focuses on providing essential products for repair and maintenance of the home. This means we can keep supplies open and give our customers the best possible service to ensure their homes are safe, warm and in working order.


"In order to do this in the safest possible way for our colleagues and customers, we are making some changes:

Diy.com will be our primary store, giving customers access to a range of essential products

The range will be limited for our Click & Collect service to ensure we do everything we can to limit unnecessary purchases and ensure our customers and colleagues are protected from needless contact

Customers can now use our contactless Click+Collect service from their local store, allowing items to be picked up from an allocated parking zone where product will be brought to their car

We are working on our home delivery service to enable us to provide a fuller product range

Stores will remain closed to customers for browsing and purchasing

"We urge customers to follow all the Government’s social distancing guidelines and to shop responsibly for essential needs only. The safety of our customers and colleagues remains our top priority."


-Ends-




Please note, these contact details are for media enquiries only. For all customer related issues please contact customer services. In the Republic of Ireland please call +353 01 6299495 or email BandQCustomerServices@b-and-q.co.uk.


For customer or non-media related questions please contact the customer services team on 0845 609 6688 or email BandQCustomerServices@b-and-q.co.uk.

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